IF anyone ever hears from this crowd please kick them up the backside for me. Kevs_Team has only geocached in Aussie in the past year or so and as mentioned by ADV, Kevin cannot run the NZ operation. Here he is at he Oz Mega http://www.notaboutthenumbers.com/2012/05/08/two-thumbs-up-for-oz-mega/
I'm venting here as I am not getting any answers from the guy, and it's only a $12 sale but I detest shoddy customer service.
I ordered goods on 30 May. I emailed two days later on 1 June to see whether they had received payment, as the website still said pending funds. The response from Kevin Swain was "yes we have your payment I must have missed it on the statement. I will get your order out the door ASAP".
The geocachers.co.nz website informs me that the goods were dispatched on 7 June. I asked for a tracking number 8 June.
Seven days to get something Out The Door and then (so far) five days for overnight delivery is taking the piss. Man up if you have screwed up, Mr Swain.